The reasons you may experience this issue varies depending on the source.
Some members become “stuck” refreshing when an issue develops with a Forest Escape item. Some experience this because of their browser version (or type) along with any add-on’s installed or security settings.
Try going through the basic found here:
If you are still unable to access the game, please contact Customer Support.
When contacting Customer Support, make sure to include:
- The same email address that you use on your Facebook account (Failing to do will result in significant delays to your request for support)
- An explanation of what you’re experiencing when logging into the game.