There is a known issue affecting a very small portion of our users. They may experience an issue similar to the one outlined below:
- They cannot log into the game. The game loading screen “hangs” around 75%
- A friend or family member logs into Facebook on the same computer and can get in game successfully.
This issue is almost always caused by “blank” Facebook account settings. FOR EXAMPLE: If you have your gender on Facebook set to neutral (neither male nor female) the game will prevent you from logging in.
To fix this issue, review your Facebook account settings and ensure that your account options are not blank. (While you don’t need to make this changed information visible on your profile, it still must be set)