The Following Plug-in has Crashed: Shockwave Flash

This FAQ Article, as well as the subsequent Technical Support article are helpful for users who experience one or more of the following issues:

  • You are using Chrome browser and the game (and all tabs with Flash elements) have stopped responding, giving you an error message:

The Following Plug-in has Crashed: Shockwave Flash

This is an issue that is not related to the game, but is related to the way Flash is packaged with Chrome, creating 2 instances of Flash running as plug-ins on the browser.

Visit this link for information on disabling one of the redundant plug-ins:

4 thoughts on “The Following Plug-in has Crashed: Shockwave Flash

  1. i have tried switching from internet explorer to google chrome and firefox and the game is still having multiple problems including me not being able to play on certain accounts from the same device, loading issues, and I am getting a white screen with nothing showing up . I have tried everything your website has said to try and it is still not working.

  2. The flash plug-ins crash because gmail and facebook use them. As you play and reload the page, the plug in that was used for the game is still regitered as running, which Chrome “does not understand”. So, the best way is to close the tab Facebook, reopen a tab and open Facebook again. If you are using the same computer all the time, the page should reload automatically at the last screen you were on when you crashed. No worries. Computers are just about 40 years old and internet even less. Still cars are older by half a century and planes too and they still crash

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